How do we deliver your products?
We use Royal Mail first class to deliver our products and this is included in the price. The delivery usually takes 1-3 days depending upon circumstances at the time of posting.
Do you post internationally?
Not currently but we do deliver to Ireland and Northern Ireland.
Do you offer local delivery?
Yes, we can deliver locally for free, please request this at the time of purchase. We make and send everything fresh and we will aim to get local deliveries with you the same day or the next day depending on stock. Please note that every effort will be made to deliver when stated, please let us know if you are not going to be in and we can make alternative arrangements.
Do I need to be in to receive the delivery?
Yes you will need to be in as the parcel doesn’t currently fit through the letterbox.
How can I make an order or arrange a collection?
You can order via the website: www.luxvegancakes.co.uk, call Lux on: 07553544521 or order in store or DM us on Instagram at @luxvegancakes. We ask for full payment at the time of ordering and we offer bank transfer, card payment or in store contactless payments. Refunds will not be issued under any circumstances.
Do we offer refunds?
All our products are made and packed with care with the aim of them reaching the customer in optimum condition. However, if any damage occurs during transit you must notify Lux Vegan Cakes within 24 hours of receipt and provide photographic evidence.
A replacement will be offered if deemed appropriate and a refund will be offered if products are damaged beyond a reasonable state and photographic evidence will need to be provided.
Please note Lux Vegan Cakes will not issue refunds or replacements for parcels that have been ‘signed for’ by someone other than the recipient.
Lux Vegan Cakes cannot be held responsible for any loss or delays due to mis sorting at the Post office or delays due to inclement weather or ‘Acts of God’.
I have an allergy/ intolerance to an ingredient. What can I do?
Please advise at the time of ordering any allergies or intolerance and if any alternative ingredients are needed. Whilst every care is taken in the kitchen and during packing the products are produced in a space that uses wheat, gluten, soya, dairy and nuts and may contain traces of the aforementioned.
When I receive the item how should I store it?
We recommend eating your goods on arrival. If you have any left, please transfer your goods to an airtight container in order to preserve the freshness for longer. The goods can also be frozen for up to a month. Defrost and serve at room temperature.
What do you use to pack the products?
We take great care in using biodegradable and recyclable products. In store we have biodegradable boxes for deliveries and the bubble wrap is recyclable. For deliveries we use cardboard boxes that can be recycled, and any packaging used inside is recyclable also.
We package our products in a way to make sure they get to the customer in their intended state. Whilst every care is taken, we cannot be held responsible for any mishandling in the postage process.
Do you offer wholesale or catering services?
Yes, we can do this and please contact us for wholesale prices and to order.
Do you make custom orders and how do I place a custom order?
Yes, we offer a handmade custom ordering service. This includes birthday and occasion cakes, gluten free cakes, large orders, cupcakes, dairy free, egg free, wheat free, nut free etc orders. Please call or DM us for more details.