Refund policy

Shipping:

Once you have ordered your item we will aim to send it out within 2 days from ordering. Once the item has been shipped you will receive confirmation about this and it should take 2-3 working days to arrive after that. 

If there is a delay with your item we will try contact you to let you know but be assured that we do our best to get you your product as fast as possible. 

 

Returns/ Refunds Policy:

All our products are made and packed with care with the aim of them reaching the customer in optimum condition. However, if any damage occurs during transit you must notify Lux Vegan Cakes within 24 hours of receipt and provide photographic evidence.

Please bear in mind contents may move during transit and if it’s hot weather you may need to place items in the fridge on arrival if melted. This is completely normal and no need to contact us.  If items are damaged beyond a reasonable state and photographic evidence will need to be provided.

Please note Lux Vegan Cakes will not issue refunds or replacements for parcels that have been ‘signed for’ by someone other than the recipient.

Lux Vegan Cakes cannot be held responsible for any loss or delays due to mis sorting at the Post office or delays due to inclement weather or ‘Acts of God’.

You can always contact us for any return question at luxcoffeeandcakes@gmail.com.